Privacy Policy

When you use our website and services, we may collect the following types of data:

• Account data: name, email address, phone number, nationality, and date of birth when you create an account or apply for a service.
• Educational documents: academic certificates, passport, and documents required for admission and visa applications — uploaded by you directly and used only to process your application.
• Communication data: messages and enquiries you send through site forms or WhatsApp.
• Instagram and Facebook data: when you comment on one of our posts or message our Instagram account or Facebook Page, Meta sends us your username, your page-scoped ID, the text of your comment or message, and whether you follow our account. We do not access anything else in your account.
• Technical data: IP address, browser type, and approximate country — for security and service improvement.

We use your data only for the following purposes:

• Processing university admission, visa, and course registration applications.
• Communicating with you about your application status and providing support and consultations.
• Replying to your comments and messages on Instagram and Facebook, including sending you the information you asked for by direct message. We only message people who commented on our posts or messaged us first, and you can stop these messages at any time by blocking our account or asking us to stop.
• Sending relevant educational updates and offers — you can unsubscribe at any time.
• Improving our website, services, and user experience.
• Complying with legal and regulatory requirements.

We do not sell your personal data to any third party.

We use cookies and similar technologies to: keep you signed in and maintain your session, remember your preferences (such as language), and understand how visitors use the site through aggregated analytics that do not personally identify you.

You can disable cookies in your browser settings, noting that some site features (such as signing in) may not work without them.

We may share your data with third parties only in the following cases:

• Educational institutions: the universities and institutes you apply to — to process your admission application.
• Government authorities: the Malaysian Immigration Department and whatever is required for your visa, at your request.
• Service providers: payment processors (such as Stripe), cloud storage, and hosting providers — under agreements that ensure your data is protected.
• Legal requirements: where the law or a court order obliges us to disclose.

We apply appropriate technical and organizational security measures to protect your data, including encrypted connections (HTTPS), restricting data access to authorized staff only, and secure document storage. However, no electronic transmission or storage method is 100% secure, so we cannot guarantee absolute security.

We retain your data for the duration of providing the service to you and afterwards for as long as legal obligations require, then delete or anonymize it.

You have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Rectification: request correction of any inaccurate or incomplete data.
• Erasure: request deletion of your data when there is no longer a legal basis for keeping it.
• Objection & consent withdrawal: stop marketing messages or withdraw your consent to specific processing at any time.
• Portability: request your data in a portable format.

To exercise any of these rights, contact us via the section below and we will respond within a reasonable time.

We may update this privacy policy from time to time to reflect changes in our services or legal requirements. Any modification will be published on this page with the "Last updated" date above revised. We recommend reviewing it periodically.

For any question about this policy, or to submit a request regarding your data (access, correction, deletion), contact us via the contact page or by email: [email protected].